Support

Something not working, or a photograph that came back wrong? Write to mehmetozay94@gmail.com. One person reads it and answers.

The result doesn't look right

Restoration works from what is visible in the scan. A very small, very dark or heavily damaged area gives the model little to work with, and it will guess. Rescanning at a higher resolution, in even light and without glare, usually changes the outcome more than trying again.

Colours look wrong on an old photo

Colourisation infers plausible colour, not the original one. There is no record of what colour a 1950s dress actually was, so the model chooses what fits the scene. It will be believable, not necessarily accurate.

The Live Photo (animated portrait) barely moves

That is intentional. The motion is small on purpose — a blink, the beginning of a smile. Large movement on a real face of someone you know looks wrong, and the app aims for something you would want to keep.

Processing failed or is stuck

Processing happens on a server, so it needs a connection throughout. If it fails, the credit is not consumed. Try again on a stable connection; if it keeps failing, write to us with the approximate time and we will look at the logs.

Credits

One credit is used per processed image. Credits are bought in one-off packs and do not expire. There is no subscription, so there is nothing to cancel and you are never charged again unless you buy another pack.

If a purchase did not arrive, open Settings in the app and tap Restore purchases; if it still does not appear, write to us with your user ID (Settings shows it at the bottom and copies it when tapped).

On Android, make sure the Play Store is signed in with the Google account you bought the credits with, then tap Restore purchases.

Refunds are handled by the store you bought from: Apple at reportaproblem.apple.com, Google from your Google Play order history.

Deleting a photograph or your account

Deleting an item from your Library removes it. In Settings, Delete my photos & data removes everything stored for you. If you would rather ask, or cannot open the app, write to mehmetozay94@gmail.com with your User ID and it will be done. Details: Delete your account.